Patient FAQ
Whether you are preparing for your first seating and mobility evaluation or have been navigating the process for years, we know there can be a lot of questions along the way. From referrals and insurance to equipment recommendations and delivery, our goal is to make the process as clear and comfortable as possible. Below, you’ll find answers to some of the questions we hear most often from patients and families.
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A seating and mobility evaluation looks at how your current equipment supports your body, mobility, comfort, safety, and daily life. We consider the whole picture, not just the wheelchair, to help determine what equipment and positioning solutions may best meet your needs.
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If your current equipment is uncomfortable, no longer fits, limits your independence, contributes to positioning or skin concerns, increases your risk of falls or makes transfers less safe, or simply is not meeting your needs anymore, it may be time for an evaluation. Evaluations are also commonly needed when getting a first wheelchair or replacing existing equipment.
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Requirements can vary depending on your insurance plan and the equipment being considered. Our team can help you understand what documentation may be needed before your appointment.
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We will talk about your goals, daily activities, environment, medical needs, and what is or is not working with your current setup. Your clinician may also assess your posture, range of motion, strength, skin protection needs, transfers, mobility, and current equipment. From there, we work with you to identify appropriate seating and mobility options.
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It depends on the complexity of your needs. Some evaluations are relatively straightforward, while complex seating and mobility evaluations require more time. We want enough time to understand your needs thoroughly rather than rushing through the process.
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Please have the mobility and seating equipment you currently use nearby, along with any accessories that are part of your normal setup. It is also helpful to have your insurance information, any medical information requested during intake, and a list of questions or concerns you want to make sure we address.
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Absolutely. In many cases, their input can be very helpful. If someone regularly assists with transfers, positioning, transportation, equipment use, or other daily activities, having them participate can give us a better understanding of what works in everyday life.
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Not at all. That is part of what the evaluation process is for. You may come in with a specific product in mind, a long wish list, or no idea where to start. Our job is to help match the equipment to you, not the other way around.
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An Assistive Technology Professional, or ATP, is an equipment specialist who helps identify, configure, and provide complex rehabilitation technology. Your clinician focuses on your medical and functional needs, while the ATP helps translate those recommendations into equipment that can be ordered and built for you. It is a team effort, and you are an important part of that team.
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After your clinical needs and equipment recommendations have been established, an equipment supplier typically handles the ordering process. Your clinician and ATP may work together on specifications and documentation before the order is submitted.
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Coverage depends on your insurance plan, medical needs, documentation, and the equipment being requested. An evaluation helps establish and document medical necessity, but it does not guarantee that an insurance company will approve every recommended item. We work to provide clear, thorough documentation to support the process.
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Unfortunately, there is no one-size-fits-all timeline. Documentation, insurance authorization, equipment availability, customization, and supplier processing can all affect how long the process takes. Complex equipment generally requires several steps between the initial evaluation and final delivery.
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Yes. Comfort is important, but we also look beyond comfort to posture, pressure distribution, stability, function, and skin protection. If something has changed or your current seating system is no longer supporting you appropriately, an evaluation can help identify what may need to change.
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If the problem is strictly mechanical, your equipment supplier is usually the best first call. If the problem involves fit, positioning, function, safety, or a change in your medical needs, a new clinical evaluation may also be appropriate. If you are unsure where to start, contact us and we can help point you in the right direction.
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Every person, body, routine, and mobility journey is different. If you are not sure whether LimbTech is the right next step, reach out. We are happy to help you understand the process and determine where to begin.
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LimbTech provides the clinical evaluation to determine your seating and mobility needs and makes recommendations based on your health, function, environment, and goals. Your DME (Durable Medical Equipment) supplier works with you and LimbTech to identify and configure the appropriate equipment, obtain insurance authorization, order the equipment, and coordinate delivery. After delivery, the DME supplier is also typically your first contact for repairs, replacement parts, and equipment service. We work together throughout the process, but LimbTech remains an independent clinical provider and does not sell the equipment we recommend.
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LimbTech is proud to provide learning opportunities for occupational therapy students as part of their clinical education. A student may participate in your appointment, but a licensed occupational therapist is present and actively involved in your care throughout the evaluation. Your care, recommendations, and treatment decisions remain under the supervision and responsibility of the licensed clinician.