Privacy Policy
Effective Date: 08/04/2026LimbTech ("LimbTech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or communicate with us, including via text message (SMS).This Privacy Policy works alongside, but does not replace, our Notice of Privacy Practices, which specifically governs the use and disclosure of your protected health information (PHI) under HIPAA.
1. Information We Collect
We may collect the following types of information:Contact information, such as your name, phone number, email address, and mailing addressHealth information, including information related to your evaluations, treatment, equipment needs, and insurance coverageWebsite usage information, such as pages visited, browser type, and general analytics data collected through cookies or similar technologiesCommunication preferences, including your consent to receive text messages, emails, or phone calls
2. How We Use Your Information
We use the information we collect to:Provide and coordinate your telehealth occupational therapy and complex rehab technology servicesCommunicate with you about appointments, evaluations, insurance coverage, and equipment ordersProcess insurance claims and billingImprove our website and servicesComply with legal and regulatory obligations
3. Text Messaging (SMS) Communications
If you provide your mobile phone number and consent to receive text messages from LimbTech, your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.Text messages from LimbTech may include appointment reminders, account notifications, and updates regarding the status of orders, letters of medical necessity, or related documentation. Message frequency may vary. Standard message and data rates may apply. You may reply STOP at any time to opt out of receiving text messages, or reply HELP for assistance.
4. How We Share Your Information
We may share your information with:Healthcare partners, such as durable medical equipment (DME) suppliers and Assistive Technology Professionals (ATPs), as needed to coordinate your careInsurance companies, to process claims and determine coverageService providers, who assist us with operations such as scheduling, billing, or our electronic medical records system, under confidentiality obligationsLegal or regulatory authorities, when required by lawWe do not sell your personal information, and we do not share your mobile information or SMS opt-in data with third parties for marketing or promotional purposes.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to understand how visitors use our site and to improve functionality. You can adjust your browser settings to refuse cookies, though this may affect certain website features.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, or request deletion of certain information. For rights specifically related to your protected health information, please refer to our Notice of Privacy Practices.You may opt out of text message communications at any time by replying STOP, and you may update your communication preferences by contacting us directly.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:LimbTech
828.688.7988